INNOVATION STARTS WITH QUESTIONS. HERE YOU CAN FIND ANSWERS.

FAQ Portal.

BMW ConnectedDrive has so many new things in store. Anyone who is interested in knowing what the future holds, usually has plenty of questions. Here you can find the answers.

 

Note: Some of the services and functions described below may not be available for your vehicle. For further information, please contact BMW ConnectedDrive customer support.

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BMW CONNECTEDDRIVE IN YOUR CAR

  • How can I see which services are active in my BMW?
  • One of my ConnectedDrive services has expired. How do I renew?

BMW CONNECTEDDRIVE ON MY SMARTPHONE

  • What apps are available for my smartphone?
  • I would like to view my calendar in the car. How can I do this?
  • How can I use my Spotify, Napster or Deezer music service in the car?

BMW CARDATA

  • What is telematics data?
  • What is BMW CarData?
  • What are the costs of using BMW CarData?
  • What value does BMW CarData add?
  • What requirements must I meet as a customer to be able to use BMW CarData?
  • Which data is collected from my vehicle? For which purpose?
  • Who has access to this data?
  • For which vehicles are BMW CarData services offered?
  • I drive a MINI. Why can I not make use of BMW CarData?
  • I want to use BMW CarData, but not BMW ConnectedDrive. Is this possible?
  • How is the telematics data generated?
  • How is the decision made whether or when to transfer telematics data to the BMW server?
  • How can I prevent the online transfer of telematics data?
  • Can I access the telematics data for my vehicle? And if yes, how?
  • Is all telematics data that my vehicle has ever forwarded to BMW available via BMW CarData?
  • I would like to have an overview of all data that BMW has stored concerning my vehicle. Can I obtain this from the BMW CarData data archive?
  • I would only like certain values to be transferred to BMW from my vehicle? Can I influence this process?
  • Why are different time stamps displayed in the BMW CarData data archive for my telematics data?
  • The archive status of a BMW CarData data archive indicates that it is only available for downloading up to a certain date. However, it was possible to download it later. How can this be?
  • What does the time of saving the values in the data archive indicate?
  • How does BMW CarData notify me?
  • I have received a message to my vehicle to inform me that there are current releases? What does this mean?
  • I have switched off BMW CarData e-mail notifications in the portal. Nevertheless I have recently received an e-mail from BMW CarData. Why?
  • The list of my data access contains grey lines that cannot be edited and have the order status "deleted". What does this mean?
  • Who does BMW pass on BMW CarData telematics data to for my vehicle as part of the services provided?
  • How can I track when BMW has forwarded/released data and to whom?
  • Which mechanisms are used to protect my data against abuse?
  • Is data forwarded to authorities, e.g. for the purposes of prosecution?
  • How long is telematics data stored at BMW?
  • Where exactly does BMW store the data transferred by telematics?
  • There are active data permissions and service approvals for my vehicle. What must I take into account when selling the vehicle?
  • If I no longer wish to use BMW CarData, will BMW then automatically delete my vehicle data stored on BMW servers?
  • I no longer want my vehicle to send data to BMW. What do I have to do and whom should I contact?
  • I would like my vehicle data that have been transferred to the BMW server by telematics to be fully deleted. How do I go about this?
  • Is it legally permissible for BMW to know the location of my vehicle?
  • Is location data collected and stored irrespective of any active use of the navigation system?
  • Does BMW create and store movement profiles?
  • Will the data on the BMW servers be linked to my vehicle identification number and my name?
  • Can someone who knows my VIN make use of my vehicle data at BMW CarData and make them available to third parties?
  • Can data stored in the vehicle be retrieved online without the knowledge of the customer? How is the decision made whether or when to transfer data stored in the vehicle to the BMW server?
  • What are third parties (within the context of BMW CarData)?
  • How does the transfer of my data to third parties via BMW CarData work?
  • On which legal basis does BMW pass on telematics data to third parties via BMW CarData?
  • I would like to find out more about the use of my telematics data by third parties. How can I do this?
  • If I give a third party permission to access the telematics data for my vehicle, can I revoke my consent at a later stage?
  • Which of the telematics data stored on BMW servers will BMW pass on to third parties?
  • Does BMW monitor what third parties do with my BMW CarData?
  • How long will the BMW CarData information be stored by third parties?
  • I cannot reach the authorised third party's or independent provider’s customer support via the contact details provided. What can I do?
  • Will it be impossible for third parties to transmit my BMW CarData information without my knowledge?
  • How do I prevent third parties from fraudulently making use of the data I have released via BMW CarData?
  • I have received a request for data access from a third party. How do I find out for which purpose my data are to be used?
  • I have received the application by a third party for release of my vehicle data, but only wish to release some of the data for use. Is this possible?
  • I am receiving unsolicited requests from a third party for the release of data from my vehicle. I do not know this third party. I do not wish to forward any vehicle data to this third party. What should I do?
  • I would like to release telematics data for my vehicle to a workshop selected by me, so that it can offer me a specific service. What do I have to do?
  • Will the telematics data to third parties be forwarded via my smartphone?
  • Why do I receive BMW CarData notifications via email and SMS later than a BMWInfo notification sent to the vehicle?
  • Does telematics data exist for my car which is not included in the BMW CarData data archive and also not available on the BMW CarData API to third parties?
  • Where do I find the telematics data catalogue?
  • What does the status “Expiring soon” mean in my data permissions and service approvals?
  • Why can’t I find driver profiles in the BMW CarData archive?
  • Are incidents, such as the Automatic Teleservice Call, also transferred to authorised third parties or independent providers?
  • Why can services be approved, along with telematics data, in BMW CarData?
  • Who can render services to my vehicle?
  • Which services can be rendered by independent providers?
  • Will I incur additional costs if I grant service approvals?
  • How long are service approvals valid?
  • Can multiple independent providers be approved to render the same service?
  • Why can't I approve any services for my vehicle?
  • I have received a request for service approval. Where can I find further information about it?
  • What happens if I revoke a service approval? Who provides the service then?
  • Can I approve a declined service approval request at a later time?
  • I have approved a service from an independent provider. Can/will BMW continue to provide the same service?
  • The list of my service approvals contains grey lines that cannot be edited with the status “retracted“. What does this mean?
  • If I give an independent provider permission to render services to my vehicle, can I revoke my consent at a later stage?
  • I have received requests for service approvals from independent providers I cannot identify. I do not want to approve services for these independent providers. What should I do?
  • What happens if an independent provider cannot connect a voice call to my vehicle in the event of an accident or breakdown?
  • How can independent providers render services via BMW CarData?
  • How can I see which services were rendered by independent providers?